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The live chat option does not work either.
#Horizon hobbies trains free#
There used to be a toll free number but that number has been shut down. Corporate greed at its finest.Ĭontacting them, is as useless as the product I'm complaining about. The heli alone was $250.00 the chargers range from $100 to $280, the batteries are $28.00 each, and then there's the additional adapter cable to interface the charger with the battery for charging. There appears to be much false advertising on the Horizon website. You also need an adapter cable which, as of my last look-see, was back ordered. Everything needed to fly these helis appear to be ONLY ******** compatible. You can't just hook up to your car battery and charge away. According to Horizon this cannot be done because the charger needs between 18 and 24 volts DC input to operate. My question was in regard to the availability of a cable from the car 12 volt battery to one of their new "Smart" chargers. Contacting Horizon Support via email has an unacceptable time delay of up to 48 hours for an answer. In other words, forget about taking them to a flying field not equipped with AC outlets. They mean AC input and DC output from the power adapter. The ******** chargers are NOT DC compatible even though the descriptions state AC/DC operation. ******** is using a type of proprietary three-pin IC2 connector that is not compatible with existing chargers that are NOT ******** "Smart" Chargers. I found that any charger other than a ******** charger and battery will NOT work on this heli because of their use of an uncommon and proprietary connector. I also bought their recommended batteries to power it.
It arrived that next Saturday and I was looking forward to setting it up and flying it. I purchased a RC helicopter from Horizon Hobby a week or so ago.
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