This is another standard product in many hotels, which is great if you forgot to bring your own bar of soap or shower gel. I always bring my own shampoo and conditioner when traveling, but I also like to take the ones provided at the hotel for future use.
#Special request for hotels free
Free food or drink at the hotel restaurantĬomplimentary shampoo and conditioner is pretty standard in hotel rooms, however some hotels have started to provide luxury brand products, which is a nice touch. Check the guest satisfaction after resolving the problem.
#Special request for hotels series
When they do complain, it may be because of something major, but more often it is the result of a series of little things that have to build up to a point where just one more thing makes the guest snap. Most guests hate to complain and will think before they say something. To make a complaint means – “to express resentment or displeasure”. After every shift items are counted and handed over to the next shift The special request items are handed over by one shift to another shift.In case the guest is checking out the request items are removed from the room and the information is erased from the board.This gives information to the subsequent shift’s desk supervisor. The entries are also made on the occupancy board and the logbook.
Once the requirement of the guest is fully filled the floor supervisor gives a follow-up call to the control desk.The GRA / Floor Supervisor accordingly take appropriate action i.e.The time of receiving the request from the guest & the time request being forwarded to the Floor Supervisor is recorded in the Message Register.The concerned GRA/ floor supervisor is informed so that the particular request is attended to at the earliest.Once the guest requests for special items it is recorded in the guest’s special request register/ guest call register/ message register by the control desk supervisor.NOTE – not all requests by the guest are for additional/extra items, some are for service e.g.the room to be serviced, shoeshine, laundry to be picked up, etc. Some guests may request a bathrobe, more shampoo, floral arrangements, etc. Note – An extra blanket, pillow or towels are very normal requests. In most of the hotel desk supervisor maintenances Extra Item/ Loan Item cupboard in which these special items are placed. Special pillows (cotton, hard pillow, etc) many people request for foam pillows since they are allergic to feather pillows Hard bed – a piece of wood placed under the mattress to make a bed firm and reduce back pain Iron & Iron board (in case if not already placed in the room), Some of the items which may be requested by the guest are These are also known as ‘Guest Loan Items’. Such items are generally placed with the HK control desk. The HK department takes care of the special requests of the guest and these items are loaned to the guest at no charge. As a service to the guests, hotels provide a variety of items that the travelers need but are not kept in the rooms as a standard.
0 kommentar(er)
